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Adrian Merrick
Chief Executive Officer
Energy Locals
Energy Locals
Andrea Bernard
Managing Director – Retail
ENGIE Australia & New Zealand
ENGIE Australia & New Zealand
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Andrew Bills
Chief Executive Officer
SA Power Networks
SA Power Networks
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Andrew Lewis
Executive General Manager - Consumer, Markets and Analytics
Australian Energy Market Commission (AEMC)
Australian Energy Market Commission (AEMC)
Arron Wood
Chief Executive Officer
Yurringa Energy
Yurringa Energy
Ashley Bradshaw
Executive Manager Analysis and Advocacy
Energy Consumers Australia
Energy Consumers Australia
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Berlin Raj
Co-Founder and Chief Executive Officer
TOTEX Energy
TOTEX Energy
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Brett Murphy
Program Manager - Retail Energy & VPP
Tesla
Tesla
Catherine Wolthuizen
Ombudsman and Chief Executive
Energy and Water Ombudsman (Victoria) (EWOV)
Energy and Water Ombudsman (Victoria) (EWOV)
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Chris Zondanos
General Manager of Consumer Sales
Origin Energy
Origin Energy
David Perry
Co-Founder & Chief Technology Officer
BOOM! Power
BOOM! Power
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Emily Rubin
Chief Growth Officer
Amber Electric
Amber Electric
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Evan Giosis
Chief Technology Officer
GloBird Energy
GloBird Energy
Jacob Mahoney
Chief Commercial Officer
Flow Power
Flow Power
Jenniy Gregory
Program Leader
RACE for 2030
RACE for 2030
Jess Hunt
NEM Regulatory Expert
Jess Hunt Consulting
Jess Hunt Consulting
John Buchelin
Pilot Operations Manager for Wollongong Zero-Emission Suburb Pilot
Rewiring Australia
Rewiring Australia
Liam Howarth
Head of Sales
Flo Energy
Flo Energy
Louisa Kinnear
Chief Executive Officer
Australian Energy Council (AEC)
Australian Energy Council (AEC)
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Luke Blincoe
Chief Executive Officer
Supa Energy
Supa Energy
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Lynne Gallagher
Board Member
Australian Energy Regulator (AER)
Australian Energy Regulator (AER)
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Paulo Gottgtroy
Head of Decision Science & Analytics
Mercury Energy
Mercury Energy
Phil Blythe
Technology Strategist
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Scott Dwyer
Associate Professor and Research Director at the Institute for Sustainable Futures (ISF)
University of Technology Sydney (UTS)
University of Technology Sydney (UTS)
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Stephen England-Hall
Chief Revenue Officer
Genesis Energy
Genesis Energy
Terence Alvares
Principal Consultant
Operations Optimiser Advisory
Operations Optimiser Advisory
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Tim Nelson
General Manager - Markets
Snowy Hydro
Snowy Hydro
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Todd Pemberton
General Manager Retail
Pacific Blue Australia
Pacific Blue Australia
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Will Barbour
Chief Customer Officer
Aurora Energy
Aurora Energy
Scott Dwyer
Associate Professor and Research Director at the Institute for Sustainable Futures (ISF)University of Technology Sydney (UTS)
Dr Scott Dwyer is a Research Director at the Institute for Sustainable Futures (ISF) at the University of Technology Sydney.
He is an industry-focussed leader in sustainability research and engagement with 20 years of experience across multiple jurisdictions.
His research interests revolve around the opportunities and challenges posed by disruption in the energy and transport sectors, especially those linked to markets, customers, technologies, policy, and business models. He undertakes applied research with its primary aim being to inform policy and practice.
Dr Dwyer has a long track record of leading, managing, and contributing to transdisciplinary teams involved in complex, innovative research projects for the public and private sectors. During this time he has worked closely to collaborate with a diverse range of organisations, from energy utilities, manufacturers and start-ups to industry bodies, communities, businesses, and government.
He provides expert advice on a wide array of sustainable energy technologies and enablers, encompassing solar, batteries, VPPs, microgrids, embedded networks, UrbanREZ, water and space heating/cooling, demand flexibility, HEMS/BEMS, fuel cell, hydrogen, electric vehicles and its infrastructure.
Dr Dwyer is a regular contributor to media on these subjects, featuring on the ABC News, SBS World News, Nikkei-Asia, The Conversation, The Guardian, The Sydney Morning Herald, The Monthly, and a variety of other specialist media outlets. He is also frequently engaged by policymakers for commentary and expert advice.
As a senior member of the Energy Futures group at the Institute and leader of its work on customer energy innovation, he is a key part of a team that works to deliver outstanding, award-winning research in close collaboration with its partners.
He is an industry-focussed leader in sustainability research and engagement with 20 years of experience across multiple jurisdictions.
His research interests revolve around the opportunities and challenges posed by disruption in the energy and transport sectors, especially those linked to markets, customers, technologies, policy, and business models. He undertakes applied research with its primary aim being to inform policy and practice.
Dr Dwyer has a long track record of leading, managing, and contributing to transdisciplinary teams involved in complex, innovative research projects for the public and private sectors. During this time he has worked closely to collaborate with a diverse range of organisations, from energy utilities, manufacturers and start-ups to industry bodies, communities, businesses, and government.
He provides expert advice on a wide array of sustainable energy technologies and enablers, encompassing solar, batteries, VPPs, microgrids, embedded networks, UrbanREZ, water and space heating/cooling, demand flexibility, HEMS/BEMS, fuel cell, hydrogen, electric vehicles and its infrastructure.
Dr Dwyer is a regular contributor to media on these subjects, featuring on the ABC News, SBS World News, Nikkei-Asia, The Conversation, The Guardian, The Sydney Morning Herald, The Monthly, and a variety of other specialist media outlets. He is also frequently engaged by policymakers for commentary and expert advice.
As a senior member of the Energy Futures group at the Institute and leader of its work on customer energy innovation, he is a key part of a team that works to deliver outstanding, award-winning research in close collaboration with its partners.
Speaking at
09:00
Opening remarks from Chair
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Speaker
Speakers
Scott Dwyer,
Andrea Bernard
Managing Director – RetailENGIE Australia & New Zealand
Andrea Bernard has extensive expertise in leadership both within the energy sector and other industries. Andrea joined ENGIE in 2019 and has held the roles of Chief Customer Officer Retail ANZ, and Managing Director ENGIE Digital in Paris, ENGIE’s group digital transformation accelerator. Andrea brings a passion for delivering a consistent, cost effective, and digitally enabled customer experience, along with a high performance culture within the teams she leads. She has proven experience championing new energy propositions for customers and ensuring that ENGIE’s global zero-carbon objectives are fundamental to the local strategy.
Andrea holds a Bachelor of Business with Distinction from RMIT and is a graduate of the Australian Institute of Company Directors.
Andrea holds a Bachelor of Business with Distinction from RMIT and is a graduate of the Australian Institute of Company Directors.
Speaking at
09:10
Responding to the pressure cooker of customers, costs and retail realities
Speaker
Speakers
Andrea Bernard,
Panel Discussion
10:10
Panel Discussion: How can stronger retailer-network relationships create better customer and commercial outcomes?
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Speaker
Speakers
Jenniy Gregory,
Andrew Bills,
Jacob Mahoney,
Andrea Bernard,
Stephen England-Hall,
Catherine Wolthuizen
Ombudsman and Chief ExecutiveEnergy and Water Ombudsman (Victoria) (EWOV)
Speaking at
09:40
Identifying what customers now expect from energy retailers in a more complex and dynamic energy environment
Speaker
Speakers
Catherine Wolthuizen,
Jenniy Gregory
Program LeaderRACE for 2030
Speaking at
Panel Discussion
10:10
Panel Discussion: How can stronger retailer-network relationships create better customer and commercial outcomes?
Speaker
Speakers
Jenniy Gregory,
Andrew Bills,
Jacob Mahoney,
Andrea Bernard,
Stephen England-Hall,
Andrew Bills
Chief Executive OfficerSA Power Networks
Andrew Bills commenced as CEO of SA Power Networks in May 2023, leading the sole electricity distributor for the state of South Australia.
With over 30 years of experience in the energy sector, Andrew’s career spans both public and private sectors, including roles in power generation, retail supply, distribution, LPG, energy trading and safety.
His previous leadership positions include Executive roles at CS Energy, Origin Energy, Babcock and Brown Power, and Stanwell Corporation, as well as serving as a Director at PwC.
Andrew is currently a Director on the Board of Energy Networks Australia and serves as the Chair of The Energy Charter.
He holds an MBA, a BA, and is a Graduate of the Australian Institute of Company Directors (AICD).
With over 30 years of experience in the energy sector, Andrew’s career spans both public and private sectors, including roles in power generation, retail supply, distribution, LPG, energy trading and safety.
His previous leadership positions include Executive roles at CS Energy, Origin Energy, Babcock and Brown Power, and Stanwell Corporation, as well as serving as a Director at PwC.
Andrew is currently a Director on the Board of Energy Networks Australia and serves as the Chair of The Energy Charter.
He holds an MBA, a BA, and is a Graduate of the Australian Institute of Company Directors (AICD).
Speaking at
Panel Discussion
10:10
Panel Discussion: How can stronger retailer-network relationships create better customer and commercial outcomes?
Speaker
Speakers
Jenniy Gregory,
Andrew Bills,
Jacob Mahoney,
Andrea Bernard,
Stephen England-Hall,
Jacob Mahoney
Chief Commercial OfficerFlow Power
Jacob leads the commercial, customer and marketing functions at Flow Power, helping Australian homes and businesses to reshape how they manage energy. He’s passionate about providing customers with real energy solutions that give them a competitive advantage, and which allow them to contribute to the renewable energy transition.
Jacob has over a decade of experience in the energy industry, with expertise in energy consultancy, business development, and account management.
Jacob has over a decade of experience in the energy industry, with expertise in energy consultancy, business development, and account management.
Speaking at
Panel Discussion
10:10
Panel Discussion: How can stronger retailer-network relationships create better customer and commercial outcomes?
Speaker
Speakers
Jenniy Gregory,
Andrew Bills,
Jacob Mahoney,
Andrea Bernard,
Stephen England-Hall,
Stephen England-Hall
Chief Revenue OfficerGenesis Energy
Stephen joined Genesis in July 2023 as Chief Retail Officer and in June 2025 became Chief Revenue Officer. Stephen is responsible for group revenue, including our Portfolio and Trading functions, the Genesis brand, and our residential, commercial, and industrial customers.
Stephen brings extensive international and domestic experience in customer strategy and loyalty, building strong consumer brands, marketing, data, digital technology, channels to market and industry disruption.
He has previously held Chief Executive roles at Real NZ, Tourism New Zealand, Loyalty New Zealand, and Razorfish in the United Kingdom.
With a strong interest in sustainability, Stephen was also involved in The Aotearoa Circle as a non-executive director and trustee.
He holds an MBA from the University of Cambridge, United Kingdom.
Stephen brings extensive international and domestic experience in customer strategy and loyalty, building strong consumer brands, marketing, data, digital technology, channels to market and industry disruption.
He has previously held Chief Executive roles at Real NZ, Tourism New Zealand, Loyalty New Zealand, and Razorfish in the United Kingdom.
With a strong interest in sustainability, Stephen was also involved in The Aotearoa Circle as a non-executive director and trustee.
He holds an MBA from the University of Cambridge, United Kingdom.
Speaking at
Panel Discussion
10:10
Panel Discussion: How can stronger retailer-network relationships create better customer and commercial outcomes?
Speaker
Speakers
Jenniy Gregory,
Andrew Bills,
Jacob Mahoney,
Andrea Bernard,
Stephen England-Hall,
Panel Discussion
15:50
Panel Discussion: How can retailers move from energy sellers to trusted transition enablers?
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Speaker
Speakers
Jess Hunt,
Stephen England-Hall,
Todd Pemberton,
Chris Zondanos,
Brett Murphy,
Andrew Lewis
Executive General Manager - Consumer, Markets and AnalyticsAustralian Energy Market Commission (AEMC)
Andrew Lewis is an executive leader at the Australian Energy Market Commission with more than 20 years of experience across the energy sector, spanning strategy, policy reform and stakeholder engagement in government and industry.
At the AEMC, he leads major market design reviews and rule changes, helping shape policy advice that supports decision-making and promotes the long-term interests of energy consumers.
His current work includes wholesale and retail market reform, with a focus on consumer energy resources, consumer protection, future market design and reliability.
He is known for leading complex reform programs, building strong teams, and turning strategic priorities into practical outcomes that keep consumers at the centre.
Andrew brings a broad perspective shaped by senior roles in government agencies, ministerial offices, an energy peak body and market participant organisations, along with deep experience in market reform, regulatory development, consumer protection and technical regulation.
At the AEMC, he leads major market design reviews and rule changes, helping shape policy advice that supports decision-making and promotes the long-term interests of energy consumers.
His current work includes wholesale and retail market reform, with a focus on consumer energy resources, consumer protection, future market design and reliability.
He is known for leading complex reform programs, building strong teams, and turning strategic priorities into practical outcomes that keep consumers at the centre.
Andrew brings a broad perspective shaped by senior roles in government agencies, ministerial offices, an energy peak body and market participant organisations, along with deep experience in market reform, regulatory development, consumer protection and technical regulation.
Speaking at
11:30
How should retailers respond to the AEMC's evolving retail rules?
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Speaker
Speakers
Andrew Lewis,
Lynne Gallagher
Board MemberAustralian Energy Regulator (AER)
Lynne Gallagher was appointed a Board Member of the Australian Energy Regulator in June 2023. Lynne is the Chair of the AER Board’s Network Committee, and a member of the Enforcement and Compliance Committee.
For over 15 years, Lynne has championed major reforms and systems design change in Australia’s energy sector, to achieve better outcomes for people and communities. Before working in the energy sector, Lynne held senior executive leadership roles in business, including in the finance, infrastructure and superannuation sectors, and in the public sector, including Prime Minister and Cabinet and the Treasury.
Prior to joining the AER, from March 2020 Lynne was the Chief Executive Officer of Energy Consumers Australia, the national voice for households and small business energy consumers. In her 8 years at Energy Consumers Australia, Lynne led the development of the most extensive set of ongoing energy consumer research in Australia, including $4 million used to investigate consumer attitudes, sentiment and behavioural insights. She was also a leading contributor to the internationally pathbreaking Digital Energy Futures research program.
Lynne is an advisory council member at the Monash Energy Institute and Western Sydney University’s Urban Transformations Research Centre; she is also a member of Energy Safe Victoria’s Future Trends Advisory Council and sits on the Advisory Board for the Pacific Energy Institute.
Lynne holds a Bachelor of Economics from the Australian National University and has completed Harvard University’s Applied Behavioural Insights for Public Policy program and the Executive Leadership Program at Mt Eliza Business School.
For over 15 years, Lynne has championed major reforms and systems design change in Australia’s energy sector, to achieve better outcomes for people and communities. Before working in the energy sector, Lynne held senior executive leadership roles in business, including in the finance, infrastructure and superannuation sectors, and in the public sector, including Prime Minister and Cabinet and the Treasury.
Prior to joining the AER, from March 2020 Lynne was the Chief Executive Officer of Energy Consumers Australia, the national voice for households and small business energy consumers. In her 8 years at Energy Consumers Australia, Lynne led the development of the most extensive set of ongoing energy consumer research in Australia, including $4 million used to investigate consumer attitudes, sentiment and behavioural insights. She was also a leading contributor to the internationally pathbreaking Digital Energy Futures research program.
Lynne is an advisory council member at the Monash Energy Institute and Western Sydney University’s Urban Transformations Research Centre; she is also a member of Energy Safe Victoria’s Future Trends Advisory Council and sits on the Advisory Board for the Pacific Energy Institute.
Lynne holds a Bachelor of Economics from the Australian National University and has completed Harvard University’s Applied Behavioural Insights for Public Policy program and the Executive Leadership Program at Mt Eliza Business School.
Speaking at
12:00
From rules to outcomes: navigating the AER's evolving compliance expectations
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Speaker
Speakers
Lynne Gallagher,
Ashley Bradshaw
Executive Manager Analysis and AdvocacyEnergy Consumers Australia
Ashley Bradshaw is Executive Manager, Analysis and Advocacy at Energy Consumers Australia. He specialises in policy, strategy, and evidence-based advocacy to help drive informed decision-making and positive outcomes. He is also currently a member of the Reliability Panel.
Speaking at
12:30
Exploring how consumers respond to energy pricing structures, affordability pressures, and retail engagement
Speaker
Speakers
Ashley Bradshaw,
Evan Giosis
Chief Technology OfficerGloBird Energy
Evan Giosis is an experienced technology leader passionate about the convergence of energy, innovation and people. As CTO of GloBird Energy, he is driving digital transformation and customer-centric solutions in one of Australia’s fastest-growing energy retailers.
With over two decades at the intersection of technology and operations—including 21 years at Computershare—Evan brings deep expertise in scalable system design, data platforms, and agile delivery.
At GloBird, he leads the strategic deployment of technology to enhance efficiency, unlock customer value, and support the broader energy transition. Whether optimising cloud infrastructure or exploring how emerging tech can reshape energy retail, Evan thrives where tech meets real-world impact.
For Evan, discussing the intersection between energy, tech and people isn’t just a job—it’s his happy place.
With over two decades at the intersection of technology and operations—including 21 years at Computershare—Evan brings deep expertise in scalable system design, data platforms, and agile delivery.
At GloBird, he leads the strategic deployment of technology to enhance efficiency, unlock customer value, and support the broader energy transition. Whether optimising cloud infrastructure or exploring how emerging tech can reshape energy retail, Evan thrives where tech meets real-world impact.
For Evan, discussing the intersection between energy, tech and people isn’t just a job—it’s his happy place.
Speaking at
14:10
Building adaptable digital and data foundations to keep pace with continuous change
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Speaker
Speakers
Evan Giosis,
Panel Discussion
09:40
Panel Discussion: How technology and AI are redefining the energy retailer
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Speaker
Speakers
Luke Blincoe,
David Perry,
Liam Howarth,
Paulo Gottgtroy,
Evan Giosis,
Louisa Kinnear
Chief Executive OfficerAustralian Energy Council (AEC)
An experienced CEO and executive leader focused on business transformation, market diversification, growth strategies, and organisational culture change. Louisa has a unique strength in her ability to successfully design and implement business strategy during times of rapid change and uncertainty, driving exceptional financial and cultural outcomes. Louisa says that her success is underpinned by a collaborative, people-oriented leadership style, balancing commercial expertise with a strong customer focus.
Speaking at
14:40
Understanding how pricing design intersects with consumer protection, balancing affordability, transparency, and fairness
Speaker
Speakers
Louisa Kinnear,
Jess Hunt
NEM Regulatory ExpertJess Hunt Consulting
Jess specialises in reforming electricity markets to integrate renewable energy and consumer energy resources. She has over 25 years’ experience in energy market design, including working for Ofgem, the AER, AEMO and the Energy Security Board. In 2020, she started her own consulting business, advising clients in government, industry and academia. Jess has a Masters degree in Energy and Resources Management from University College London.
Speaking at
Panel Discussion
15:50
Panel Discussion: How can retailers move from energy sellers to trusted transition enablers?
Speaker
Speakers
Jess Hunt,
Stephen England-Hall,
Todd Pemberton,
Chris Zondanos,
Brett Murphy,
Todd Pemberton
General Manager RetailPacific Blue Australia
Todd Pemberton joined Pacific Blue as General Manager Retail in June 2025. Todd leads the Retail function with end-to-end accountability for the development of the short and long-term strategic direction, day to day business operations, and commercial and financial performance of the Retail business. Todd has significant experience in the energy sector, and has successfully led teams across a range of retail functions such as customer experience, pricing, product, analytics, billing and complaints.
He is additionally on the Board of Directors for Latrobe Valley Enterprises, a not-for-profit company that aims to remove barriers to the workforce and empower people living with disability with skills development and access to meaningful employment opportunities.
Todd holds a Master of Business Administration from Melbourne Business School.
He is additionally on the Board of Directors for Latrobe Valley Enterprises, a not-for-profit company that aims to remove barriers to the workforce and empower people living with disability with skills development and access to meaningful employment opportunities.
Todd holds a Master of Business Administration from Melbourne Business School.
Speaking at
Panel Discussion
15:50
Panel Discussion: How can retailers move from energy sellers to trusted transition enablers?
Speaker
Speakers
Jess Hunt,
Stephen England-Hall,
Todd Pemberton,
Chris Zondanos,
Brett Murphy,
Chris Zondanos
General Manager of Consumer SalesOrigin Energy
Chris Zondanos is a commercially driven executive leader with more than two decades of experience scaling sales, marketing and customer operations across energy, telecommunications and financial services. As General Manager, Consumer Sales at Origin Energy, Chris leads sales across Consumer, New Connections and Home Electrification — placing the customer at the centre of Origin's growth agenda and using product innovation and digital capability to drive acquisition, retention and revenue through the energy transition.
He previously led Origin's Electrify and New Connections business, and before that served as Chief Revenue Officer for a private equity-backed platform. As Executive General Manager at Click Energy and amaysim (ASX: AYS), Chris led its $115 million sale to AGL Energy, having also held general manager roles at Lumo Energy, Chocolate Money and Singtel Optus.
He previously led Origin's Electrify and New Connections business, and before that served as Chief Revenue Officer for a private equity-backed platform. As Executive General Manager at Click Energy and amaysim (ASX: AYS), Chris led its $115 million sale to AGL Energy, having also held general manager roles at Lumo Energy, Chocolate Money and Singtel Optus.
Speaking at
Panel Discussion
15:50
Panel Discussion: How can retailers move from energy sellers to trusted transition enablers?
Speaker
Speakers
Jess Hunt,
Stephen England-Hall,
Todd Pemberton,
Chris Zondanos,
Brett Murphy,
Brett Murphy
Program Manager - Retail Energy & VPPTesla
With 15 years in the clean energy sector and the last 5 in Tesla's energy storage business, Brett is focused on developing Tesla's residential virtual power plant programs to help customers reduce the cost of their Tesla product ownership in return for supporting the electricity grid.
Speaking at
Panel Discussion
15:50
Panel Discussion: How can retailers move from energy sellers to trusted transition enablers?
Speaker
Speakers
Jess Hunt,
Stephen England-Hall,
Todd Pemberton,
Chris Zondanos,
Brett Murphy,
14:10
Turning home battery reform into a retailer growth opportunity
Speaker
Speakers
Brett Murphy,
Adrian Merrick
Chief Executive OfficerEnergy Locals
Adrian Merrick brings over 20 years of extensive experience in the retail energy sector, working across both the UK and Australian markets. His experience spans leading large-scale retail operations covering all segments of customers. As CEO of the embedded network operator Energy Locals he delivers on the needs of customers, stratas and building developers with the aim of creating and operating energy efficient and reliable service infrastructure. Adrian began his career in the armed forces and holds an MBA from London Business School.
Speaking at
16:30
Beyond the meter: What embedded networks reveal about the future of energy retailing
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Speaker
Speakers
Adrian Merrick,
John Buchelin
Pilot Operations Manager for Wollongong Zero-Emission Suburb PilotRewiring Australia
John has spent over 18 years in the insurance industry in various roles across partnership management, technology transformation and sustainability. He has extensive experience in carbon accounting, emission reduction strategies, electric vehicles and leading teams through complex changes. He has been part of the core volunteer group for the Electrify 2515 community campaign since 2023 and been the key organiser of the Electric Vehicle Open Days.
Speaking at
17:00
Powering communities: how local energy projects are reshaping the energy transition
Speaker
Speakers
John Buchelin,
Tim Nelson
General Manager - MarketsSnowy Hydro
Associate Professor Tim Nelson was the Chair of the independent expert panel that conducted the review of Australia's National Electricity Market (NEM) wholesale market settings. He currently serves as the General Manager of Markets at Snowy Hydro.
Previously, Tim was the Executive General Manager, Energy Markets at Iberdrola Australia. In this role, Tim led the wholesale and retail energy markets functions. He also led business development for firming, hydrogen and smart solutions. Tim joined Iberdrola Australia in March 2020 from the Australian Energy Market Commission (AEMC). Up until November 2018, Tim was the Chief Economist of AGL Energy.
He has also been a Climate Councillor, a member of the Westpac Stakeholder Advisory Council, an advisory board member for My Net Zero.
Tim is an Associate Professor at Griffith University and is widely published in Australian and international peer-reviewed journals. He holds a PhD in economics for which he earned a Chancellors Doctoral Research Medal and a first-class honours degree in economics. Tim is also a fellow of the Governance Institute (FGIA FCG CS CGP) and a graduate of the Australian Institute of Company Directors (GAICD). He is also a Fellow of the Centre for Policy Development.
Previously, Tim was the Executive General Manager, Energy Markets at Iberdrola Australia. In this role, Tim led the wholesale and retail energy markets functions. He also led business development for firming, hydrogen and smart solutions. Tim joined Iberdrola Australia in March 2020 from the Australian Energy Market Commission (AEMC). Up until November 2018, Tim was the Chief Economist of AGL Energy.
He has also been a Climate Councillor, a member of the Westpac Stakeholder Advisory Council, an advisory board member for My Net Zero.
Tim is an Associate Professor at Griffith University and is widely published in Australian and international peer-reviewed journals. He holds a PhD in economics for which he earned a Chancellors Doctoral Research Medal and a first-class honours degree in economics. Tim is also a fellow of the Governance Institute (FGIA FCG CS CGP) and a graduate of the Australian Institute of Company Directors (GAICD). He is also a Fellow of the Centre for Policy Development.
Speaking at
09:10
The future retail question: do we still need retailers?
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Speaker
Speakers
Tim Nelson,
Luke Blincoe
Chief Executive OfficerSupa Energy
Luke Blincoe is a bold voice in energy retail, known for challenging the status quo and championing decentralised solutions that drive cost and reliability benefits for communities. As CEO of Supa Energy, he is reimagining energy economics through proprietary technology that empowers households and businesses to participate in and profit from the energy transition.
Luke brings a formidable track record as a disruptor, having led Electric Kiwi, The Energy Collective and ReAmped Energy—each focused on improving affordability and fairness in electricity retailing. He has held executive roles at Genesis Energy and Mighty River Power, where he helped launch customer-centric brands like GLOBUG.
With more than two decades of leadership across both the corporate and start-up energy sectors, Luke is energised by transformation and is deeply committed to reshaping energy systems so they work better for people, not just providers.
Luke brings a formidable track record as a disruptor, having led Electric Kiwi, The Energy Collective and ReAmped Energy—each focused on improving affordability and fairness in electricity retailing. He has held executive roles at Genesis Energy and Mighty River Power, where he helped launch customer-centric brands like GLOBUG.
With more than two decades of leadership across both the corporate and start-up energy sectors, Luke is energised by transformation and is deeply committed to reshaping energy systems so they work better for people, not just providers.
Speaking at
Panel Discussion
09:40
Panel Discussion: How technology and AI are redefining the energy retailer
Speaker
Speakers
Luke Blincoe,
David Perry,
Liam Howarth,
Paulo Gottgtroy,
Evan Giosis,
Panel Discussion
15:20
Panel Discussion: What are the most exciting innovations happening in energy retail?
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Speaker
Speakers
Paulo Gottgtroy,
Arron Wood,
Will Barbour,
Berlin Raj,
Luke Blincoe,
David Perry
Co-Founder & Chief Technology OfficerBOOM! Power
Dr. David Perry is co-founder and Chief Innovation Officer at BOOM! Power, Australia's leading platform for home electrification, with customers including Bank Australia, ING, Aurora and ActewAGL.
David has worked on energy and climate for 15 years, with technical expertise encompassing hardware, software, AI and energy modelling.
David is also Chair at Hepburn Energy, Australia's first community-owned wind farm.
David holds degrees in behavioral neuroscience and electrical engineering, including a PhD from the University of Melbourne.
David has worked on energy and climate for 15 years, with technical expertise encompassing hardware, software, AI and energy modelling.
David is also Chair at Hepburn Energy, Australia's first community-owned wind farm.
David holds degrees in behavioral neuroscience and electrical engineering, including a PhD from the University of Melbourne.
Speaking at
Panel Discussion
09:40
Panel Discussion: How technology and AI are redefining the energy retailer
Speaker
Speakers
Luke Blincoe,
David Perry,
Liam Howarth,
Paulo Gottgtroy,
Evan Giosis,
Liam Howarth
Head of SalesFlo Energy
Liam is Head of Sales at Flo Energy Australia, where he leads the company's sales strategy and works with businesses to navigate Australia's evolving energy market. He has a variety of experience in energy retail, having held senior sales, customer experience, channels and partnerships roles. Liam has a strong track record of using data, technology and process innovation to improve customer and partner experiences, drive operational efficiency and deliver commercial growth. His experience across both the mass market and C&I sectors gives him a broad perspective on how energy retailers can adapt to changing customer expectations and an increasingly complex energy landscape.
Speaking at
Panel Discussion
09:40
Panel Discussion: How technology and AI are redefining the energy retailer
Speaker
Speakers
Luke Blincoe,
David Perry,
Liam Howarth,
Paulo Gottgtroy,
Evan Giosis,
Paulo Gottgtroy
Head of Decision Science & AnalyticsMercury Energy
Dr. Paulo Gottgtroy is an accomplished professional with over 30 years of experience in applying AI to business problems. He started as an Air Force pilot but discovered his passion for computer science and mathematical modelling while working on war rooms and simulations. Currently, he serves as the Head of Decision Science & Analytics at Mercury NZ, leading various initiatives that focus on solving complex business challenges through AI applications. With a successful track record in strategic program delivery and leadership across diverse technical domains, Dr. Gottgtroy has earned recognition for his applied and innovative work. His previous roles include Data Science Senior Manager at Air New Zealand and Chief Data Scientist at Inland Revenue NZ, where he consistently pushed the boundaries of AI to drive innovation and achieve remarkable outcomes.
Speaking at
Panel Discussion
09:40
Panel Discussion: How technology and AI are redefining the energy retailer
Speaker
Speakers
Luke Blincoe,
David Perry,
Liam Howarth,
Paulo Gottgtroy,
Evan Giosis,
Panel Discussion
15:20
Panel Discussion: What are the most exciting innovations happening in energy retail?
Speaker
Speakers
Paulo Gottgtroy,
Arron Wood,
Will Barbour,
Berlin Raj,
Luke Blincoe,
Terence Alvares
Principal ConsultantOperations Optimiser Advisory
Terence Alvares is an expert in customer operations, customer experience and transformation with over 25 years of executive experience in utilities, telecommunications, health and outsourced service environments. Across his career he has focused on leading large-scale customer operations, transformation programs, operational recovery initiatives and regulatory remediation programs.
Speaking at
10:20
Introducing a new CRM without tears: data, adoption and value beyond go-live
Speaker
Speakers
Terence Alvares,
Phil Blythe
Technology Strategist
Phil Blythe is a technologist with 25+ years' experience in the electricity sector across the UK and Australia, focused on cyber intelligence for electricity grids. He works with retail and network utilities, renewable power generators, equipment vendors and suppliers, assessing their threat context and guiding them through risk modelling, regulatory advisory and custom security solutions matched to their systems and operational priorities. Phil leads this work as Executive Director of CAPA Intelligence, whose product suite gives energy operators the visibility and assurance they need to defend the grid as it becomes more distributed and connected. Phil also sits on several boards and industry reference groups across the renewable energy sector.
Speaking at
11:30
Changing the conversation: rebuilding trust in energy retail
Speaker
Speakers
Phil Blythe,
Berlin Raj
Co-Founder and Chief Executive OfficerTOTEX Energy
Berlin Raj is the co-founder and CEO of Totex Energy and the inventor of its AI-orchestrated home energy platform: a single intelligent device that provides heating, cooling, hot water, pool heating, ERV ventilation, EV charging, dual storage (thermal and lithium), and backup power, eliminating the cost and complexity of today’s fragmented energy stack.
Totex is designed to capture, reuse, and shift energy across a building’s major loads to low-cost, renewable-rich hours. It turns buildings into dispatchable grid assets capable of participating in virtual power plant markets, helping households cut bills and emissions while supporting the grid as renewable generation scales. Under Berlin’s product leadership, Totex is developing a “single-box” architecture built for faster deployment and mass-market adoption.
A lifelong builder and entrepreneur, Berlin previously delivered reliable power systems for hospitals and is now focused on turning system-level reinvention into a category-defining company.
Totex is designed to capture, reuse, and shift energy across a building’s major loads to low-cost, renewable-rich hours. It turns buildings into dispatchable grid assets capable of participating in virtual power plant markets, helping households cut bills and emissions while supporting the grid as renewable generation scales. Under Berlin’s product leadership, Totex is developing a “single-box” architecture built for faster deployment and mass-market adoption.
A lifelong builder and entrepreneur, Berlin previously delivered reliable power systems for hospitals and is now focused on turning system-level reinvention into a category-defining company.
Speaking at
12:00
One home, one energy system: the next generation of home energy management
Speaker
Speakers
Berlin Raj,
Panel Discussion
15:20
Panel Discussion: What are the most exciting innovations happening in energy retail?
Speaker
Speakers
Paulo Gottgtroy,
Arron Wood,
Will Barbour,
Berlin Raj,
Luke Blincoe,
Emily Rubin
Chief Growth OfficerAmber Electric
Emily is the Chief Growth Officer at Amber, a purpose-led electricity retailer designed to accelerate the transition to renewable energy, and build a 2-way energy grid that customers actually want to participate in. Emily joined Amber in 2021 as the executive responsible for growth, helping establish Amber as Australia's leading electricity retailer for home battery and EV owners. Prior to Amber, Emily spent over 10 years at Google, where she held leadership roles across consumer and business products in both global and local teams.
Speaking at
12:30
Putting customers in control: The wholesale energy retail model
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Speaker
Speakers
Emily Rubin,
Arron Wood
Chief Executive OfficerYurringa Energy
Arron Wood AM is the CEO of Yurringa Energy, Australia’s first Indigenous-owned energy retailer. News Ltd Telstra Micro Business Award winner Arron Wood was awarded a Member of the Order of Australia for significant contribution to the environment, to local government and to the community. Recognition for nearly 25 years of leadership, Arron is the former Deputy Lord Mayor for the City of Melbourne and was Chair of the Finance and Governance Portfolio. He is a graduate of the Australian Institute of Company Directors and was winner of the Melbourne Business Award for Contribution to the Environment. Arron was the Chair of the Melbourne Sustainable Society Institute for the University of Melbourne and recently served two terms as a member of the South East Water Board in Victoria.
Named in the top ten education leaders nationally as part of The Weekend Australian Magazine, Prime Minister’s Environmentalist of the Year Award-winner Arron Wood grew up in Mildura, Victoria spending his early years campaigning to save the River Murray. Rather aptly titled his autobiography ‘Billabong Boy’ was inspired by those early years. He founded the award-winning education program Kids Teaching Kids that saw over 100,000 students participate in the peer education model from 2000-2020 and was the 3AW environment reporter for many years.
Arron received The Centenary Medal for outstanding contribution to conservation, awarded by the Governor-General and completed a Churchill Fellowship to New York with the United Nations. As a past winner of the United Nations Individual Award for Outstanding Service to the Environment Arron was also the 2001 Young Australian of the Year for the environment. He was previously a Board Member of the Port Phillip and Westernport Catchment Management Authority, Sustainability Victoria Board Member and a Councillor for City of Melbourne. In what was a huge career highlight Arron’s commitment to the environment was covered on ABC’s Australian Story.
Named in the top ten education leaders nationally as part of The Weekend Australian Magazine, Prime Minister’s Environmentalist of the Year Award-winner Arron Wood grew up in Mildura, Victoria spending his early years campaigning to save the River Murray. Rather aptly titled his autobiography ‘Billabong Boy’ was inspired by those early years. He founded the award-winning education program Kids Teaching Kids that saw over 100,000 students participate in the peer education model from 2000-2020 and was the 3AW environment reporter for many years.
Arron received The Centenary Medal for outstanding contribution to conservation, awarded by the Governor-General and completed a Churchill Fellowship to New York with the United Nations. As a past winner of the United Nations Individual Award for Outstanding Service to the Environment Arron was also the 2001 Young Australian of the Year for the environment. He was previously a Board Member of the Port Phillip and Westernport Catchment Management Authority, Sustainability Victoria Board Member and a Councillor for City of Melbourne. In what was a huge career highlight Arron’s commitment to the environment was covered on ABC’s Australian Story.
Speaking at
Panel Discussion
15:20
Panel Discussion: What are the most exciting innovations happening in energy retail?
Speaker
Speakers
Paulo Gottgtroy,
Arron Wood,
Will Barbour,
Berlin Raj,
Luke Blincoe,
Will Barbour
Chief Customer OfficerAurora Energy
Will Barbour is a member of Aurora Energy’s Leadership Team, managing the Customer Experience portfolio with a focus on making energy simple and accessible for Tasmanians. Since joining Aurora Energy in 2021, Will has played a key role in shaping the customer experience across residential and business segments, overseeing product management, partnerships, marketing, and customer communications. Will’s experience in both local and international markets spanning distribution, sales, marketing and digital development has supported Aurora Energy’s commitment to delivering meaningful outcomes for customers in a rapidly evolving energy landscape.
Speaking at
Panel Discussion
15:20
Panel Discussion: What are the most exciting innovations happening in energy retail?
Speaker
Speakers
Paulo Gottgtroy,
Arron Wood,
Will Barbour,
Berlin Raj,
Luke Blincoe,
Luke Blincoe
Chief Executive OfficerSupa Energy
Luke Blincoe is a bold voice in energy retail, known for challenging the status quo and championing decentralised solutions that drive cost and reliability benefits for communities. As CEO of Supa Energy, he is reimagining energy economics through proprietary technology that empowers households and businesses to participate in and profit from the energy transition.
Luke brings a formidable track record as a disruptor, having led Electric Kiwi, The Energy Collective and ReAmped Energy—each focused on improving affordability and fairness in electricity retailing. He has held executive roles at Genesis Energy and Mighty River Power, where he helped launch customer-centric brands like GLOBUG.
With more than two decades of leadership across both the corporate and start-up energy sectors, Luke is energised by transformation and is deeply committed to reshaping energy systems so they work better for people, not just providers.
Luke brings a formidable track record as a disruptor, having led Electric Kiwi, The Energy Collective and ReAmped Energy—each focused on improving affordability and fairness in electricity retailing. He has held executive roles at Genesis Energy and Mighty River Power, where he helped launch customer-centric brands like GLOBUG.
With more than two decades of leadership across both the corporate and start-up energy sectors, Luke is energised by transformation and is deeply committed to reshaping energy systems so they work better for people, not just providers.
Speaking at
Panel Discussion
09:40
Panel Discussion: How technology and AI are redefining the energy retailer
Speaker
Speakers
Luke Blincoe,
David Perry,
Liam Howarth,
Paulo Gottgtroy,
Evan Giosis,
Panel Discussion
15:20
Panel Discussion: What are the most exciting innovations happening in energy retail?
Speaker
Speakers
Paulo Gottgtroy,
Arron Wood,
Will Barbour,
Berlin Raj,
Luke Blincoe,