Who attends & why

Who attends?

Target demographic:

• Senior executives and business leaders from energy retailers responsible for strategy, operations, customer experience, and business performance.

• Customer, pricing, product, hardship, and retail operations professionals focused on delivering better customer outcomes and responding to evolving consumer expectations.

• Regulatory, legal, risk, and compliance leaders navigating market reform, consumer protection obligations, and changing regulatory requirements.

• Digital, technology, data, AI, and innovation professionals driving operational excellence, automation, cybersecurity, and customer transformation.

• Government, regulators, policymakers, consumer advocates, industry associations, and solution providers shaping the future of Australia's energy retail sector.