3 - 5 December 2025 | Melbourne | Australia
Energy Retail Excellence 2025
.svg)
Download the Prospectus
Energise your retail strategy at the only sector specific event in Australia
The 3rd annual Energy Retail Excellence conference is the go-to event for energy retailers looking to stay competitive in a shifting market.
With growing price sensitivity, regulatory constraints and customer mistrust, commercial success depends on adaptability. Get strategic insight into differentiating brands, strengthen loyalty, and unlocking new revenue streams through innovation, trust, and value-added services. This is where data, infrastructure and innovation meet to drive a more efficient, customer-centric energy system.
Executive General Manager of Retail, Ergon Energy Retail (2024 attendee)
General Manager Digital, ENGIE (2024 atendee)
2024 Speakers Included
Julie Hirsch
Lam Phan
Ayesha Razzaq
Jarrod Ball
Olivia Hudson
Andrew Lewis
Why you need to be at the Energy Retail Excellence conference 2025
.png?width=592&height=560&name=Damien_Buie_02855%201%20(1).png)
The only event dedicated to Australia’s energy retail sector
Focuses exclusively on the commercial, regulatory and customer challenges facing energy retailers—unlike broader energy conferences.
Brings together regulators, retailers, advocates and innovators
Facilitates open dialogue between the AER, AEMC, DCCEEW, major and emerging retailers, consumer groups and technology leaders.
Tackles the most urgent retail issues—from DMO reform to reputational risk
Covers price regulation, media scrutiny, customer hardship, and greenwashing—topics dominating headlines and boardrooms.
Provides strategic insights into retail transformation and digital innovation
Explores how AI, smart meters, and customer data are reshaping operations, personalisation, and new value propositions.
Explores the retailer’s role in enabling the clean energy transition
Unpacks how virtual power plants, flexible pricing, electrification and community energy models are becoming core retail offerings.
Key Themes
Bridging the gap between price perception and profitability
Navigating tighter regulation while sustaining retail innovation
Reforming electricity pricing to improve customer engagement
Empowering customers through virtual power plant participation
Responding customer churn as consumers shop around for best deals
%20into%20retail%20offerings-1.png?width=500&height=500&name=Integrating%20consumer%20energy%20resources%20(batteries)%20into%20retail%20offerings-1.png)
Integrating consumer energy resources into retail offerings
Transforming retail operations through digital and AI innovation
Sponsorship & Exhibition Opportunities
If you have an innovative or market leading product, solution or service related to any part of energy retailing, the Energy Retail Excellence conference should be a part of your sales and marketing campaign.
This is your opportunity to engage with key decision makers representing the entire spectrum of the customer-facing energy market and share your advice and solutions.
If you’d like to become an exhibitor, sponsor or speaker at the Energy Retail Excellence conference, please contact:
Milad Etemadi
P: +61 (0) 478 195 857
E: milade@questevents.com.au
Tashi Gazzard
P: +61 (0) 418 884 713
E: tashig@questevents.com.au
Stay Updated
Sign up to receive updates about Energy Retail Excellence conference 2025