Who Attends & Why
Who Attends?
Based on previous years, the attendees come from the following sectors:
Retailers
Government & regulators
Transmission/distribution
Digitalisation/Data and CRM specialists
Consultants & Service providers
Executives such as:
- Executive General Manager, Retail
- Chief Customer Officer
- Chief Marketing Officer
- Chief Operating Officer
General managers and heads of:
- Strategy
- Retail
- Credit & Collections
- Customer Experience
- Customer Service
- Data & Data Insights
- Digital Marketing
- Innovation
- Metering
- Operations
- Commercial
Why you need to be at the Energy Retail Excellence conference
The only event dedicated to Australia’s energy retail sector
Focuses exclusively on the commercial, regulatory and customer challenges facing energy retailers—unlike broader energy conferences.
Brings together regulators, retailers, advocates and innovators
Facilitates open dialogue between the AER, AEMC, DCCEEW, major and emerging retailers, consumer groups and technology leaders.
Tackles the most urgent retail issues—from DMO reform to reputational risk
Covers price regulation, media scrutiny, customer hardship, and greenwashing—topics dominating headlines and boardrooms.
Provides strategic insights into retail transformation and digital innovation
Explores how AI, smart meters, and customer data are reshaping operations, personalisation, and new value propositions.
Explores the retailer’s role in enabling the clean energy transition
Unpacks how virtual power plants, flexible pricing, electrification and community energy models are becoming core retail offerings.
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