Partners

Energy retailers are under pressure to support customers earlier while reducing the risk of debt becoming entrenched. SmartMeasures combines predictive AI with behavioural science to identify customers at risk of escalating debt, then design, test and deliver targeted messages to improve payment and support outcomes.

Our managed service works alongside existing collections processes, enabling retailers to act earlier and reduce aged debt, disconnections and manual collections activity. Every intervention is measured against a control group, providing clear evidence of what works and its impact.

SmartMeasures applies the same approach to identifying customers at risk of churn and improving long-term customer retention.

Link to our website: https://smartmeasures.ai 

Fujifilm Data Management Solution partners with many of Australia’s leading energy and water utilities to help deliver better business and customer outcomes. Combining deep industry expertise with customer communications, intelligent information management and digital experience solutions, we help organisations modernise operations, enhance customer engagement and navigate regulatory complexity.

Our solutions support critical initiatives including digital customer onboarding, workflow automation, compliance, hardship management, smart meter programs and AI-enabled process improvement.

By connecting people, processes and information, we enable utilities to improve efficiency, strengthen customer experiences and accelerate sustainable digital transformation in an increasingly dynamic market.

Qualtrics is trusted by thousands of the world’s best organisations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialised Experience Agents allow businesses and governments to proactively interact with customers and employees in personalised ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.

Learn more at: www.qualtrics.com

Australian Institute of Energy (AIE) is a national, not-for-profit professional association. Through our branches, we regularly host high-quality in-person and virtual events to support member networking opportunities.

AIE drives value for our members by raising awareness of energy issues, highlighting new and evolving energy technologies and promoting discussion of energy policies. We also offer a range of scholarships and awards to support our members and the energy industry.

The Australian Energy Council is the peak industry body for electricity retailers, generators, and technology providers operating in Australia’s competitive energy markets. Our members generate the overwhelming majority of Australia’s electricity and supply energy to more than 10 million homes and businesses. Through Energy2050, the Council's long-term vision for Australia's electricity system, we advocate for the policies and investment needed to deliver a reliable, affordable and lower-emissions energy future.

Energy is a thought-leading, technology-neutral magazine, developed to help the industry answer some of the critical questions it is currently grappling with:

• What are the energy sources of the future?

• How do we provide energy that is clean, affordable and reliable?

• How do we give customers what they want?

• How do we contend with disruption in the energy sector?

• How do we digitise our networks safely, securely and efficiently?

In every issue of Energy, we consider these questions and respond with thought-leading and thought-provoking content from some of the best and brightest minds the energy industry has to offer.