2 - 4 December 2026 | Sydney Masonic Centre (SMC)
Energy Retail Excellence 2026
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Download the brochure for more information on the full agenda and speaker line-up
For retailers at the forefront of the energy transition
Energy Retail Excellence is the annual conference for energy retailers. It brings together the leaders, regulators, innovators, and advocates shaping the future of retail energy.
Across two days, connect with senior executives and industry peers to unpack the commercial, regulatory, customer, and technology challenges transforming the sector. Gain practical insights into responding to regulatory change, meeting evolving customer expectations, embracing digital and AI innovation, and supporting the clean energy transition while building trust, managing risk, and delivering long-term value.
Whether you're navigating policy reform, driving operational excellence, enhancing customer outcomes, or preparing your business for the future of energy retail, join the community leading Australia's retail energy sector.
The only conference for energy retailers. Your industry, your opportunity.
past delegate, Red Energy
Yurika
Mercury Energy
Speakers:
Andrea Bernard
ENGIE Australia & New Zealand
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Chris Zondanos
Origin Energy
Emily Rubin
Amber Electric
Will Barbour
Aurora Energy
Tim Nelson
Snowy Hydro
Lynne Gallagher
Australian Energy Regulator (AER)
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Paulo Gottgtroy
Mercury Energy
Adrian Merrick
Energy Locals
Stephen England-Hall
Genesis Energy
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Todd Pemberton
Pacific Blue Australia
Catherine Wolthuizen
Energy and Water Ombudsman (Victoria) (EWOV)
Andrew Bills
SA Power Networks
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Reasons to attend Energy Retail Excellence conference 2026
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Connect with your peers at the only conference dedicated to energy retailers
Hear directly from the policymakers and regulatory leaders actively shaping the future of retail energy
Keep your finger on the pulse of the industry shifts that are dominating boardrooms and headlines
Explore practical approaches to building customer trust and responding to changing consumer behaviour
Uncover how retailers can be leaders in the clean energy transition
Download the brochure for more information on the full agenda and speaker line-up
Key themes
The tension between regulators and retailers; the prescriptive nature of regulation creating a difficult balance between pressure and protecting customers
Innovation and change, what is new and exciting that is pushing the retail sector forward?
The impact of technology and AI on business optimisation, including cost or time efficiency
Looking out for vulnerable customers with hardship concerns
Sponsorship & Exhibition Opportunities
If you have an innovative or market leading product, solution or service related to any part of energy retailing, the Energy Retail Excellence conference should be a part of your sales and marketing campaign.
This is your opportunity to engage with key decision makers representing the entire spectrum of the customer-facing energy market and share your advice and solutions.
If you’d like to become an exhibitor, sponsor or speaker at the Energy Retail Excellence conference, please contact:
Milad Etemadi
P: +61 (0) 478 195 857
E: milade@questevents.com.au
Tashi Gazzard
P: +61 (0) 418 884 713
E: tashig@questevents.com.au
Stay updated
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Exhibitor:
Exhibitor
Energy retailers are under pressure to support customers earlier while reducing the risk of debt becoming entrenched. SmartMeasures combines predictive AI with behavioural science to identify customers at risk of escalating debt, then design, test and deliver targeted messages to improve payment and support outcomes.
Our managed service works alongside existing collections processes, enabling retailers to act earlier and reduce aged debt, disconnections and manual collections activity. Every intervention is measured against a control group, providing clear evidence of what works and its impact.
SmartMeasures applies the same approach to identifying customers at risk of churn and improving long-term customer retention.
